Frequently Asked Questions
Everything you need to know about your next favorite piece of jewelry.
What materials are used in Gem City Gems jewelry?
We specialize in high-quality materials including 14k and 18k gold, sterling silver, and ethically sourced gemstones. Each product page provides detailed specifications regarding the metals and stones used.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made pieces and earrings are final sale for hygiene and manufacturing reasons.
Do you offer a warranty on your jewelry?
Yes, all Gem City Gems purchases include a 12-month limited warranty that covers manufacturing defects. This does not include normal wear and tear, loss, or accidental damage.
How should I care for my jewelry?
To maintain brilliance, avoid contact with perfumes, lotions, and water. Clean your pieces gently with a soft microfiber cloth and store them in the provided pouch to prevent scratching.
Can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.